HOW CAN WE HELP YOU?
FREQUENTLY ASKED QUESTIONS & HELPDESK
I am unable to login to the website.
If you experience problems logging in, it may be because of different reasons. The most common reasons and their solutions are listed below:
1. Do you have an account yet on our website? If not, you can create one for free by clicking here.
2. Did you activate your account after joining our website? When you registered your account, you received an e-mail with an activation link. If you haven't clicked on it yet, you should do so as soon as possible. If you lost that e-mail, a new activation link will be sent to you when you try to log in again. If you didn't receive the activation e-mail, check your spambox. If you misspelled your e-mail address in the registration form, the activation e-mail also won't be able to reach you.
3. Have you spelled your username (or e-mail address) and password correctly? Keep in mind that both username and password are case sensitive. If your password is e.g. "Password" with capital P, it will not accept "password" with lowercase p.
4. If you don't remember your username and/or password, click the "Forgot login?" link below the login fields. An e-mail will be sent to you with further instructions on how to recover your account. If you don't receive an e-mail after an hour, check your spambox.
5. Does your username contain a space in it? The system no longer allows this, so please click here for further instructions.
If none of the above provide a solution to your login problem, please contact us.