HOW CAN WE HELP YOU?
FREQUENTLY ASKED QUESTIONS & HELPDESK
I just upgraded my account, how do I request a mentor for the course?
If you didn't enrol in a course yet, you can simply go to a course with mentor and follow the enrolment procedure.You can do this by going to "Druid College" and then "List of Courses". If you want to enrol in one of the standard courses (Bardic, Ovate, Druid Course), make sure you choose the category "Standard Courses with mentor (Upgraded Members)". Specialisation Courses are, unless noted otherwise, always by default with mentor guidance. When you have filled out the application form, you will receive an enrolment key by email. Upon filling out this enrolment key to access the course for the first time, a mentor will automatically be assigned to you.
If you had already enrolled in one of our standard courses (Bardic, Ovate, Druid Course) without mentor as a free member, you can still request a mentor once you have upgraded. To do so, you will need to re-enroll into the course in the category "Standard Courses with mentor (Upgraded Members)". You can do so by following these steps:
1. Go to "Druid College" and to "List of Courses".
2.Go to the category "Standard Courses with mentor (Upgraded Members)" and find the course you want to enrol into. Then click on "JOIN COURSE".
3. Fill out the application form.
4. You will receive an email that will contain further instructions, as well as your new enrolment key.
5. Fill out the enrolment key when you access the course for the first time. A mentor will then automatically be assigned to you.
If you had already posted some assignments in the course forum as a free student, you will at this point need to upload them in the appropriate lesson blocks of the course, so that your mentor can grade them. We recommend to let your mentor know that you are resubmitting your assignments due to having upgraded your account.
If you want to enrol into a specialisation course with mentor, you simply need to go to "Druid College" and then to "List of Courses". Then you go to the category "Specialisation Courses" and click "JOIN COURSE" at the course of your choice, and follow the regular steps of enrolment. Specialisation Courses are not available for free members or without mentor.